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Payment

Payment is due in full at the time of service. No natural supplements or laboratory tests can be issued without payment in full at the time of service. Credit card services are available for Visa, MasterCard, Discover and American Express. Checks that are returned from your financial institution will be subject to a $30.00 returned check fee. This fee covers the processing fees that are charged to our office. Any account balances over 30 days will be assessed a fee of 1.5% per month (18% annually) of the balance due. A finance charge is added to accounts each month that the bill is not paid. All accounts over 90 days will be notified in writing before the account is transferred to a collection agency. In the event any costs are incurred in the collection process (such as agency fees) due under this agreement, the additional cost will be added to the patient account. 

Payment Plan

We are aware that unexpected medical costs can significantly impact your budget and we want to make our services as affordable as possible. For this reason, we offer payment plans for those that need them. A service fee of 1.5%, or a minimum of $5.00 will be added to the total balance. We expect that patients will be able to pay off past due balances within 90 days. In the event your account becomes past due and is referred to an outside collection agency or attorney, you will be responsible for the collection costs (up to or above 33% of the balance due), along with reasonable attorney fees and court costs incurred.

Insurance

Most insurance companies do not cover naturopathic care in Minnesota, however flex plans or HSA’s will. We do not bill insurance, but will provide an invoice with all relevant procedural (CPT) and insurance (ICD) codes if you wish to submit a claim to your insurance company for reimbursement consideration. Please request insurance prepared invoices if you will be making a claim to your insurance company. 

Refills

Doctor grade supplement refills are determined by your ordering Doctor. Please call either our St Cloud location at 320-253-4112 or our Alexandria location at 320-219-6800 or email your refill needs to refills@edgewatermed.com and the request will be sent to your ordering Doctor for approval. Upon approval, your refills will then be ready for pickup, or mailed. Special orders must be paid in advance and are non-returnable. We also offer over the professional grade over the counter supplements for your family and yourself that are available without a prescription.  

Mail Order and Direct Ship Services

We will mail your supplement refill order or have them shipped to you direct from the manufacturer. Orders need to be paid in full prior to shipping, and as such, we require a credit card on file for all mail orders and direct ship orders. There is a $10.00 shipping and handling charge (continental US) applied to each order. Orders over $250.00 will receive FREE shipping. Orders can take up to 7-10 days to arrive, so plan ahead with your orders. 

Discounts

We offer the following discounts:

  • Thrifty Thursday: Every 2nd Thursday of each month we offer a 15% discount on all nutraceutical supplements and a 50% discount on Body Composition Analysis (BIA).

  • Financial Hardship: 10% discount for all services and nutraceuticals. Must meet income guidelines.

  • Veteran/Military: 10% discount applies to all services and supplements. Labs are excluded. Must be verified by Military ID.

  • Referral Credit: A $25.00 credit will be issued to you for a patient referral, when the referral has been established as a patient. A $25.00 credit will also be issued to the person referred by you. 

Appointments

Initial office visits are scheduled for 60-90 minutes. Your Doctor may charge for time spent on your case, which could include doing research or writing extensive treatment plans, and the amount of time they actually spend with you in your visit. Follow up office visits vary depending on client needs and services rendered, but the average length is 15-45 minutes. If you need to cancel or reschedule an appointment, please give a 72-hour (3 day) notice so we can schedule another patient at that time. A fee of half the rate for the scheduled time will be charged to the patient for missed appointments and late cancellations at the discretion of the clinic. Please note that repeated cancellations or missed appointments (2 missed/cancelled appointments within a 12-month period) may result in a loss of future appointment privileges. We also respect your time and will contact you as soon as possible if a situation arises that doesn’t permit us from keeping our scheduled appointments. 

Telephone Consultations

We encourage you to call and ask questions! Our front office staff are trained and can assist you for clarification of treatment plans, lab questions, or procedures. If new symptoms or concerns arise a visit will need to be scheduled. We offer telephone consultations in place of an office visit to save you travel time and expense. Any call that requires new instruction, case analysis, or treatment recommendations from your health care provider will be billed at the same rate as an office visit. We require a credit card on file for this service.